Methods of payment:

Bank transfer in advance: Once you have placed the order, is expected to confirm the availability of the goods and shall pay by bank transfer, our bank details will be provided via email. The goods will be sent (by the courier Bartolini) upon receipt of the amount reclaimed by you at our bank. And 'necessary to send a copy of the bank transfer receipt to the following fax number: 00386 5 384 55 05 or e-mail:

Cash on delivery - delivery: Upon arrival of the parcel, delivery, cash on delivery order amount (total goods + shipping). We advise you not to accept any goods if there are obvious signs of tampering because the opening of the package will prevent any requests for refunds. In this regard, we remind you that the goods are the responsibility of the recipient.

Shipping and spedizzione:

The shipping costs amount to € 16.00 and € 26.00 for parcels up to 4 meters for canoes and are considered as fixed cost for each transport throughout the Italian territory.
For kayaks and canoes over 4 meters require prior approval.

Packing cost: free


Delivery is by courier Bartolini, which guarantees the receipt of the goods within 5-7 days from shipment, unless there are major traffic problems in the country. Any purchases made on weekends or public holidays will be taken over the next working day.

Upon receipt of goods, please carefully check: that the number of packages received is the same as indicated on the shipping document that the packaging of the goods received are intact and match goods indicated on the transport document

In the event that any of the above conditions is not satisfied, it is important to immediately challenge the shipment to the carrier, stating clearly in the document courier to sign the words received with reserve. Once signed the slip, you can no longer make any objection on the external characteristic of the delivered goods.

Any problems concerning the physical, correspondence or completeness of the products received must be reported, possibly enclosing a photograph in or by fax to 00386 5 384 55 05.

Right of withdrawal:

The customer can exercise the right of withdrawal, returning the goods received and a refund of the price paid. Consumers who for whatever reason are not satisfied with your purchase, you are entitled to withdraw from the contract without penalty and without specifying the reason, within 10 days from the date of receipt of the goods purchased.

All costs of returning the products are borne by the customer which, directly or through other means, ensure the delivery of the same at the residence of the seller; All items must be received in the same condition received, with the original packaging and any manuals and / or handbooks that are part of the package and the original packaging; is not allowed to return the goods otherwise.

To exercise the right of withdrawal, the customer must, within the period specified above, send a registered letter with return receipt to the following address: Canyon 4 doo Trnovo ob Sochi 26th, 5222 Kobarid, Slovenia.

We will refund the amounts paid by the customer in the shortest time possible, and in any event within 30 days from the date of receipt of the notification referred to above, retaining only the amount of postage, which will remain permanently charged to the customer. The right of withdrawal applies only to goods at the time of return and can not be exercised for goods which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.

Canyon 4 d.o.o. accept the goods reserving to note that the products have been returned in original condition and with original packaging; only then will the amount paid by the consumer for the purchase of products.

Transport costs, incurred to deliver the product to the customer and for the eventual return to Canyon 4 doo, are not refundable.

Sales prices and mode 'of purchase:

All selling prices of the products shown on the website include the 'VAT

The total cost of the shipment until the customer's home is the responsibility of the customer, unless otherwise specified. This cost will be, in any case made known to the customer before the confirmation of the purchase.


Canyon 4 d.o.o. has the full respect of your privacy. The data you transmit to us, will be processed through electronic means and will be used by Canyon 4 doo only to allow the management of orders and shipments.

In order to access and navigate the site not require any registration, no data entry, entry is free. And 'necessary, instead leave your details when you decide to purchase.

All information related to personal data, orders and payments made are strictly confidential. We assure you that in no case and under no circumstances disclose your personal data to third parties outside of Canyon 4 doo

These terms and conditions are for the purchase of products made remotely via computer network through the site owned by Canyon 4 doo, headquartered in Trnovo ob Sochi 26th, 5222 Kobarid, Slovenia entered in the Companies Registry in Nova Gorica (no. 1-02514-00 of 06.12.1991), VAT SI98685198.

These terms and conditions may be updated or changed by Alpin Action at any time, without notice, and will be valid from the date of publication in the website